To Our Valued Patients:
We are allowed to resume routine oral and dental care. These past few months we have been focused on treating your dental emergencies. Now, we are looking forward to seeing you again and being able to meet all your dental needs. Some things have changed however, since your last visit due to the COVID-19 pandemic.
Because we are committed to your safety and that of our staff, we have had to make some physical and procedural changes to our office.
We will screen you for COVID-19 when you are in the parking lot, before you enter the building. We appreciate your patience as we are making efforts to minimize risk to you and to our staff due to the aerosolization of saliva. If you confirm your appointment by text or if you miss our phone call to you prior to your appointment, youwill need to phone us back so that we can explain any new procedures.
We will have you wait in your car until we call you to come in for your appointment. When we tell you to come in, your clinician will greet you and escort you to your treatment room. We ask that you come to your appointment alone unless you need assistance of a family member or a caregiver. Clinicians will wear a shield in addition to a mask during procedures.
When you enter the treatment room, we will take your temperature, ask you to wash your hands and rinse out your mouth.We have always followed strict infection control guidelines but now we are taking additional precautions. We have placed portable HEPA filters in each treatment room. We are being more aggressive in sanitizing the common areas and do so regularly throughout the day.
Customer service is a priority in our office. For now, we are required to balance that with social distancing guidelines and minimizing contact at the front desk. To that end, we are respectfully making a few requests. Please ask all your clinical questions in the treatment room. Your hygienist or dental assistant will ask you if you have any questions before you leave the treatment room. In addition, if you have questions about PRIOR appointments regarding billing, payment, or insurance, please call our office at your convenience and ask those questions over the phone.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We closely follow these agencies in order to keep apprised of current findings, information and guidelines.
Please call us today and schedule your treatment and routine preventative care appointments.
Your Team at Cottage Dental Care